Privacy & Policies

PRIVACY & POLICIES

Online Privacy Policy and SMS Terms & Conditions

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‍Effective Date: January 1, 2025

At Benchmark Home Health and Hospice, we are committed to protecting your privacy and providing transparency regarding how we collect, use, and protect your information. This Privacy Policy and SMS Terms & Conditions explains how we handle personal information, including information related to text message communications.

Privacy Policy

Your privacy is important to us. Benchmark Home Health and Hospice may collect personal information such as your name, phone number, email address, message content, and information you provide when contacting us through our website, by phone, by text message, or through other communication methods.

We may use this information to:

Respond to inquiries
Communicate with patients, families, caregivers, referral partners, applicants, and community members
Provide information about our home health and hospice services
Coordinate care-related communication
Improve our services and communication processes
Comply with legal, regulatory, and operational requirements

Text message data and SMS consent information are treated as confidential. No mobile opt-in information, text message consent, or phone numbers collected for SMS communication will be shared with third parties or affiliates for marketing or promotional purposes.

We take reasonable measures, including access controls and appropriate safeguards, to help protect personal information from unauthorized access, disclosure, misuse, or alteration.

You may request to access, update, or correct your personal information by contacting Benchmark Home Health and Hospice. You may also opt out of text message communications at any time by replying STOP.

SMS Terms & Conditions

SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

‍Types of SMS Communications: If you have consented to receive text messages from Benchmark Home Health & Hospice, you may receive messages related to the following:Customer SupportFollow UpsScheduling

‍Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week related to your customer care.

‍Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

‍Opt-In Method:You may opt in to receive SMS messages from Benchmark Home Health & Hospice in the following ways: Verbally, during a conversation

‍Opt-Out Method:You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

‍Help:If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.benchmarkhcs.com.

‍Additional Options:If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

‍Standard Messaging Disclosures:Message and data rates may apply.You can opt out at any time by texting "STOP."For assistance, text "HELP" or visit our [Privacy Policy] page.

Message frequency may vary

Notice of Non Discrimination | Home Health

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Discrimination is against the law.

Benchmark Home Health complies with applicable federal civil rights laws and does not discriminate, exclude people or treat them less favorably because of social status, political belief, race, color, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity and sex stereotypes), age, disability (including mental illness and substance use disorders), marital status, source of payment or any combination thereof with regard to admission, access to treatment or employment. •

We provide people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). We provide free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact our Civil Rights Coordinator.

If you believe that we have failed to provide these services or discriminated in any other way, you may file a grievance with our Civil Rights Coordinator by phone at (936) 274-3787, by email at admin@benchmarkhcs.com or in person or by mail at 780 Clepper Drive, Suite 100, Montgomery, TX 77356. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by any of the following methods:

Electronically through the office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf.
By mail to U.S. Department of Health and Human Services, 200 Independence Ave., SW, Room 509F, HHH building, Washington, D.C. 20201. Complaint forms are available at: hhs.gov/ocr/office/file/index.html.
By phone at 1-800-368-1019 (TDD: 1-800-537-7697).

Notice of Non Discrimination | Hospice

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Discrimination is against the law.

Benchmark Hospice complies with applicable federal civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity and sex stereotypes), age, disability (including mental illness and substance use disorders), marital status, source of payment or any combination thereof with regard to admission, access to treatment or employment.

Availability of Language Assistance Services and Ancillary Aid Services

We provide people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). We provide free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact our Civil Rights Coordinator.

If you believe that we have failed to provide these services or discriminated in any other way, you may file a grievance with our Civil Rights Coordinator by phone at (936) 274-3787, by email at Compliance@BenchmarkHCS.com, or in person or by mail at:

780 Clepper Drive, Suite 100B
Montgomery, TX 77356

If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by any of the following methods:

• Electronically through the Office for Civil Rights Complaint Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

• By mail to:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Complaint forms are available at:
http://www.hhs.gov/ocr/office/file/index.html

• By phone at 1-800-368-1019 (TDD: 1-800-537-7697).