Privacy & Policies

PRIVACY & POLICIES

Online Privacy Policy and SMS Terms & Conditions

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‍Effective Date: January 1, 2025

At Benchmark Home Health and Hospice, we are committed to protecting your privacy and providing transparency regarding how we collect, use, and protect your information. This Privacy Policy and SMS Terms & Conditions explains how we handle personal information, including information related to text message communications.

Privacy Policy

Your privacy is important to us. Benchmark Home Health and Hospice may collect personal information such as your name, phone number, email address, message content, and information you provide when contacting us through our website, by phone, by text message, or through other communication methods.

We may use this information to:

Respond to inquiries
Communicate with patients, families, caregivers, referral partners, applicants, and community members
Provide information about our home health and hospice services
Coordinate care-related communication
Improve our services and communication processes
Comply with legal, regulatory, and operational requirements

Text message data and SMS consent information are treated as confidential. No mobile opt-in information, text message consent, or phone numbers collected for SMS communication will be shared with third parties or affiliates for marketing or promotional purposes.

We take reasonable measures, including access controls and appropriate safeguards, to help protect personal information from unauthorized access, disclosure, misuse, or alteration.

You may request to access, update, or correct your personal information by contacting Benchmark Home Health and Hospice. You may also opt out of text message communications at any time by replying STOP.

SMS Terms & Conditions

By providing your phone number and agreeing to receive text message communications from Benchmark Home Health and Hospice, you consent to receive SMS messages from us.

Messages may include conversational, informational, and care-related communications such as:

Responses to inquiries
Appointment or scheduling communication
Care coordination updates
Service-related information
Employment or application-related communication
General support or follow-up messages

Message frequency may vary depending on your communication with Benchmark Home Health and Hospice.

Standard message and data rates may apply, depending on your mobile carrier and plan.

You may opt out of receiving text messages at any time by replying STOP to 936-274-3787. After opting out, you will no longer receive SMS messages from Benchmark Home Health and Hospice unless you re-enroll or provide consent again.

For assistance, reply HELP to 936-274-3787 or contact us at 936-274-3787.

By signing up for text message communications, you acknowledge that you have read and agree to these SMS Terms & Conditions.

Notice of Non Discrimination | Home Health

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Discrimination is against the law.

Benchmark Home Health complies with applicable federal civil rights laws and does not discriminate, exclude people or treat them less favorably because of social status, political belief, race, color, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity and sex stereotypes), age, disability (including mental illness and substance use disorders), marital status, source of payment or any combination thereof with regard to admission, access to treatment or employment. •

We provide people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). We provide free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact our Civil Rights Coordinator.

If you believe that we have failed to provide these services or discriminated in any other way, you may file a grievance with our Civil Rights Coordinator by phone at (936) 274-3787, by email at admin@benchmarkhcs.com or in person or by mail at 780 Clepper Drive, Suite 100, Montgomery, TX 77356. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by any of the following methods:

Electronically through the office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf.
By mail to U.S. Department of Health and Human Services, 200 Independence Ave., SW, Room 509F, HHH building, Washington, D.C. 20201. Complaint forms are available at: hhs.gov/ocr/office/file/index.html.
By phone at 1-800-368-1019 (TDD: 1-800-537-7697).

Notice of Non Discrimination | Hospice

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Discrimination is against the law.

Benchmark Hospice complies with applicable federal civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity and sex stereotypes), age, disability (including mental illness and substance use disorders), marital status, source of payment or any combination thereof with regard to admission, access to treatment or employment.

Availability of Language Assistance Services and Ancillary Aid Services

We provide people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). We provide free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact our Civil Rights Coordinator.

If you believe that we have failed to provide these services or discriminated in any other way, you may file a grievance with our Civil Rights Coordinator by phone at (936) 274-3787, by email at Compliance@BenchmarkHCS.com, or in person or by mail at:

780 Clepper Drive, Suite 100B
Montgomery, TX 77356

If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by any of the following methods:

• Electronically through the Office for Civil Rights Complaint Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

• By mail to:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Complaint forms are available at:
http://www.hhs.gov/ocr/office/file/index.html

• By phone at 1-800-368-1019 (TDD: 1-800-537-7697).